Returns & Exchanges
At al.ive body, we want you to be completely satisfied with your purchase. If you change your mind, we offer returns on unopened and unused products within 30 days of delivery.
Check Eligibility
Ensure your items are in their original packaging, unused, and within the 30-day return window to qualify for a refund or store credit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive your authorization.
Pack and Ship
Securely package your items and attach the provided shipping label, then drop the parcel off at your nearest authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing