Frequently Asked Questions
Everything you need to know about our premium personal care collections.
What makes al.ive body products different from other brands?
Our products are designed by interior designers to bridge the gap between high-end aesthetics and premium personal care. We use botanical ingredients and ensure our bottles are as beautiful as the formulas inside are effective.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All al.ive body products are 100% vegan and never tested on animals.
How long does shipping take for domestic orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Can I return my products if I change my mind?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened.
Are your bottles recyclable?
Sustainability is a core value for us. Our bottles are made from 100% recyclable HDPE plastic, and we encourage our customers to repurpose or recycle them after use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Buy Now Pay Later options like Afterpay.